Doncaster Racecourse has been named as one of the top UK racing venues in a national awards scheme.
Every year the Racecourse Association (RCA) publishes a list of the top racecourses in England, Wales and Scotland via its Quality Assured Racecourse Scheme, which is run in partnership with tourism bodies VisitEngland and VisitScotland.
Now in its seventh year, the scheme allows every UK racecourse to be assessed and rated against other tourism attractions.
The RCA has published its latest findings for 2015, with Doncaster listed in the top 12 UK racecourses and awarded the coveted RCA Excellence Accolade. The Town Moor venue also received a five-star rating for the cleanliness of its lavatories and was commended in the “Lovely Loos” section of the awards.
Kieran Gallagher, executive director at Doncaster Racecourse, said: “We are thrilled to receive this national recognition, which reflects the outstanding work of our valued employees. We strive to offer top-class customer service to the thousands of racegoers who pass through our turnstiles each year.”
The national tourism boards provide a rating that takes into account efficiency and friendliness of customer service as well as cleanliness of facilities at each of the racecourses. By working with VisitEngland and VisitScotland, racecourses can benchmark against other attractions to ensure that they are meeting high standards of customer service.
The RCA Excellence Accolades aim to reward those who achieve exceptionally high marks in specific areas of their assessment. There are six categories in total covering all aspects of the racecourse experience.
Stephen Atkin, RCA chief executive, said: “Once again our racecourses have demonstrated that they stand up well when compared to other attractions across Britain. We are very proud of the service and value for money that all of our racecourses offer and this is backed up by the results from VisitEngland and VisitScotland.
“Our partnership with both tourism boards allows us to offer customers a guarantee of quality whenever they visit a racecourse. The results show that racecourses large and small can all compete on the same level when it comes to quality and that is one of the unique attractions of British racing.”
Pam Foden, head of industry development at VisitEngland, said: “Our racecourses are incredibly popular, both for visitors at home and from abroad. The Quality Assured Racecourse Scheme is an excellent way for racegoers to feel confident that a day at the races will be a quality experience that meets, and in many cases exceeds, expectations.
“The RCA Excellence Accolades reflect the high standards of quality found at racecourses across the country, recognising the wonderful ways that racecourses are going above and beyond the call of duty to ensure racegoers enjoy their day out.”
For further information about Doncaster Racecourse or to book tickets call 01302 304200 or go to www.doncaster-racecourse.co.uk.